If you choose us to support your in-house team, we’ll aim to deliver exceptional patient care with each phone call we answer.
We understand the strain that many healthcare providers are under, especially when the phone calls mount up. We know that you want to provide a fantastic service to each patient, but keeping people on hold for long periods, or missing calls altogether, can harm your reputation.
Whether you’re a GP or a pharmacy, let us handle telephone calls so you can focus on treating patients and speaking to customers face-to-face.
As we’d be working on behalf of your healthcare business, we understand that first impressions count and our tone of voice over the phone is important.
We also know that medical practices deal with people from all different backgrounds, so the way we answer each call and how we speak to them is important.
For every call we receive, we’ll take down their details and pass on any messages to you. We’ll do this immediately via email, SMS or on WhatsApp.
Healthcare businesses are often busy throughout the day, with patients calling for appointments, general enquiries and updates, often calling outside of the typical business hours due to their own busy schedules.
We understand it can be difficult to get to every call whilst also dealing with patients who are arriving for appointments, this is why we set up The Answering Service for those in the healthcare industry.
We want to be able to support your business and also your reception team. By using our service, we aim to ensure that you never miss a call, allowing you to focus your time and energy on face-to-face care.
If you’re interested in our call answering service, don’t hesitate to contact us today and speak to a member of our team.
All calls will be answered promptly with your name. All callers will be dealt with professionally and friendly to ensure we’re a seamless extension of your team.
We will consistently communicate with your customers, in and out of your standard business hours to ensure you never miss an opportunity! Your business is our top priority.
You can decide when we’ll handle the phone lines. We can answer calls during busy periods, after hours or at all times. You are in complete control of the call overflow.
We take detailed information about all calls and forward them to you via email, WhatsApp or SMS. This way, you’ll stay in the loop at all times.
Whether you need us to simply take messages or something more complex, we can do it. Just let us know exactly what you need from our expert team and we’ll arrange it.
We do offer diary management services, however this is different to our telephone answering service. For diary management, we need access to your calendar. From here, we can book appointments for your customers and instantly send you a notification.
We offer different packages to suit your needs. Our subscriptions start from £15 a month depending on what you need from us. Our minimum subscription term is 6 months, but we do offer a free 7-day trial if you would like to see if we would be a good fit for each other first.
If our set packages aren’t suited to your needs, we offer a bespoke service that can be tweaked to your liking.
Call us on 0333 5555 247 for information on the services we provide.
The medical answering service can answer your calls 24 hours a day, 7 days a week. Even if you’re closed, we will always have someone available to answer your calls if required.
Yes! You can provide a script for us if there are certain things you would like our call handlers to say or if there’s information you think may be beneficial for your customers. Our virtual assistants will follow any information provided to them for patient interactions.
Contact us on 0333 5555 247 and a member of our team will be able to provide you with an in-depth conversation about our complex call scripting support.
24/7 Call Patching to the Right Person
24/7 Appointment Booking for Your Team
Secure, PCI-Compliant Payment Handling
Advanced Call Scripts for Seamless Customer Support
24/7 Safety Checks for Lone Workers
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service
My-Calls has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service
My-Calls has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service
My-Calls has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
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Let’s discuss your needs and help solve your problems.
