Opticians can expect dozens of phone calls every day from both new and existing customers. This can be to check an appointment booking, notify the practice of an issue with their glasses, or anything else.
Whatever the phone calls are about, you must ensure they’re all answered as missed calls can cost a business lots of money. After all, patient care is essential to how an optician’s practice runs.
Make sure you have the best customer service team possible by using The Answering Service to answer all incoming customer calls.
If you’re searching for ways to improve customer experience and provide a more personalised service for your existing customers, choose us to help you.
Our customer service experts can answer calls in a friendly and professional manner, taking the caller’s details and passing information on to you.
This allows you to prioritise customers face-to-face without listening to the phone ringing in the background.
If you’re interested in our call answering service to take some of the stress off your hands and allow your receptionists to help customers in person, contact us today.
At The Answering Service, we’re not a call centre; we’re a team of professionals who assist businesses like yours improve their connection to customers.
We understand that running a business can be tricky and tiring, so there are times when you’re unable to answer the phone – especially when dealing with customers in person.
So, let us handle this side of the business for you. Whether it’s setting up meetings, confirming bookings, or passing on messages, we’re on hand to support you at all times.
Call 0333 5555 247 today to speak to our expert team to find out more details.
All phone calls are answered in a friendly and professional manner, ensuring consistency across all calls. We’re an extension of your team, so will stick to the script you set for us.
You can maintain consistent communication with your customers by using our call answering service, ensuring no more missed calls.
It’s completely up to you when you hand control over to us. Whether you need us just in the evenings, after hours, or all day – we’re there to help.
When we answer a phone call on your behalf, we’ll take as much information as we can before passing a message to you. We’ll do this either via email, WhatsApp, or SMS, so you’re always in the loop.
Whether you require basic message-taking or something more complex, like appointment booking, we can help you. Just let us know exactly what you need.
Our services start from just £15 per month and rise depending on the number of phone calls you can expect every month.
If you need a bespoke service that suits your business specifically, we can work with that. Simply get in touch and speak to our expert team.
Anytime! We can man your phone lines during the day or night and are available 24 hours a day, seven days a week.
No matter the time of day, our team is always on hand to answer the phone so your business always appears approachable.
We will take detailed messages of every phone call we answer and then pass this information on to you. We’ll do this via SMS, WhatsApp, or email, which ensures you’re always in the loop about every call to your business.
You’ll know how many customers have called each day, week, and month, and you’ll receive the information about them all so you can act accordingly with each.
Yes, our call answering services do provide appointment booking and calendar management, but this is slightly more complex than simple message-taking and would require access to your calendar.
If you have more complex requirements, please call us today on 0333 5555 247.
24/7 Call Patching to the Right Person
24/7 Appointment Booking for Your Team
Secure, PCI-Compliant Payment Handling
Advanced Call Scripts for Seamless Customer Support
24/7 Safety Checks for Lone Workers
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service
My-Calls has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service
My-Calls has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service
My-Calls has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
A reputable call-answering service is at the heart of every responsive CX strategy Whatever your industry, service delivery can make or break your business – particularly when your competition offers the same product or service at a similar price point. That’s why placing your customers’ needs first can no longer be ignored, and neither can … Read more
Running a business – whatever the size – can be stressful and time-consuming. With staff to manage, different tasks to complete and oversee, finances, and possibly even client relationships, it’s tricky to answer the phone all the time. If you can’t answer calls, you’re missing out on business, and existing relationships with suppliers and clients … Read more
According to a study conducted by Face for Business, only 21% of people surveyed answer every call they receive. The same survey also discovered that 2% completely ignore their phones when they ring. As technology has advanced and chat services have improved, many people prefer to send instant messages or even voice notes on apps … Read more
Let’s discuss your needs and help solve your problems.
