If you can’t answer calls, you’re missing out on business, and existing relationships with suppliers and clients could be ruined. So, what’s the solution?
At The Answering Service, we provide a professional telephone answering service for businesses like yours, taking away the stress of constantly having to monitor incoming calls in and out of business hours.
Continue reading our blog to discover why an outsourced phone answering service could be perfect for your business.
What is an outsourced telephone answering service?
An outsourced phone answering service offers professional support for businesses of all sizes by manning phone lines to answer incoming calls while you’re busy.
Whether you have a staff of 20 or 200, it can be difficult answering the phone consistently during regular working hours, and no one wants the phone ringing after business hours. That’s where an outsourced phone answering service steps in.
A telephone answering service provider – which is not a call centre – will answer any incoming calls from clients, customers and suppliers, taking that task away from you and allowing you to focus your energy on other tasks.
What are the benefits of an outsourced answering service?
There are plenty of benefits to an outsourced phone answering service, and it’s not just the hours you get back in your day.
Here’s what we believe to be the five most important benefits of an outsourced answering service.
1. Improved focus and time management
A key benefit of an outsourced phone answering service is the elimination of being interrupted by phone calls.
Whether it’s you or your staff that are required to answer calls, when the phone is always ringing, you cannot complete the task that you’re in the middle of. Answering a phone call while in the middle of a task can throw off your flow and concentration, too.
Using a telephone answering service can give you and your staff extra focus to improve productivity levels.
2. Never miss phone calls again
When you’re in between meetings and completing important jobs or chatting with clients and suppliers, it’s easy to miss a phone call or two.
With an outsourced answering service, you can wave goodbye to missed calls.
Professional answering services will ensure every phone call is answered exactly how you want it, so your brand is represented just the same as if someone in the office were to answer the phone.
Also, if required, you can set up call forwarding so important calls can be directed to you from your third-party provider.
3. Enhance your professional image
With answering services, you can dictate exactly what’s said to clients and customers when the service provider answers the call.
This way, you can keep a professional image at all times. If you’re busy in the office and you’re concentrating on something important, there is a chance you may answer the phone with a different tone than you normally would.
With a phone answering service, each call will be answered the same way with a professional, friendly tone.
4. Improves the customer experience
A lot of sales and connections rely on good customer experience. You will simply lose clients and lots of business if phone calls aren’t answered or customers aren’t helped when calls are answered.
With telephone answering services, each call will be efficient, professional and friendly – providing a consistent level of high-quality customer service.
This can only help your business.
5. Allows you to focus on core tasks
Finally, arguably the biggest benefit of using a phone-answering service is that it allows you and your in-house team to focus more time and energy on core business tasks.
Never again will you be interrupted in the middle of an important meeting or job, thanks to the answering services in charge of your phone lines.
With more attention and energy to focus on the business’s core objectives, productivity can increase, and profits can (hopefully!) increase.
Choose a reliable telephone answering service
So, can outsourced phone answering make you more productive? Yes, absolutely!
At The Answering Service, we have worked with businesses of all sizes and helped them enhance productivity, which allowed them to improve their relationships with existing clients and increase profits.
Our call-answering service is available whenever you need us. If you know you’ll be busy for a set period of the day or you need us to take calls through the night, we can do it.
You can also provide us with a script to follow so anybody who calls still thinks they’re speaking to somebody within your business. From there, we’ll transfer calls – if needed – and pass on any messages via SMS, WhatsApp or email.
Interested in streamlining your business? Contact us today by calling 0333 5555 247.